Privacy policy

Emma Smith Therapy is committed to protecting your personal data and respecting your privacy. This policy explains how your information is collected, used, and stored.
Who I am
Emma Smith Therapy provides CBT and EMDR therapy services based in Lincoln, offering remote sessions across the UK.
For the purpose of data protection law, Emma Smith is the data controller.

What information I collect
I may collect and process the following information:
  • Personal details such as your name, email address, and phone number
  • Information you provide when completing the contact form
  • Details shared during enquiries or consultations
  • Technical data such as IP address and website usage (via cookies, if applicable)

How your information is used
Your information is used to:
  • Respond to your enquiry
  • Arrange and provide therapy sessions
  • Maintain appropriate records of our work together
  • Improve the website and services
Your data will only be used where there is a lawful basis to do so, including consent, legitimate interests, or where required for the provision of services.

Confidentiality
All personal information shared as part of therapy is treated as confidential. However, there are rare situations where confidentiality may need to be broken, such as:
  • Risk of serious harm to yourself or others
  • Legal obligation or court order
Where possible, this would always be discussed with you first.

How your data is stored
Your data is stored securely and only kept for as long as necessary. Reasonable steps are taken to protect your information from loss, misuse, or unauthorised access.

Sharing your information
Your information will not be shared with third parties unless:
  • It is necessary to provide the service
  • You have given consent
  • There is a legal obligation to do so

Your rights
Under UK data protection law, you have the right to:
  • Access the personal data held about you
  • Request correction of inaccurate data
  • Request deletion of your data where appropriate
  • Withdraw consent at any time
To exercise any of these rights, please get in touch.

Cookies
This website may use cookies to improve your experience. You can control or disable cookies through your browser settings.

Contact
If you have any questions about this policy or how your data is handled, please use the contact form on this website.

Updates to this policy
This policy may be updated from time to time. Any changes will be posted on this page.